Looking for answers for commonly asked questions, search the FAQs directly below.

• How do I choose the right system? Where do I start?

  Loss prevention begins with selecting the RF antennas and Alpha security equipment that best suits your specific needs.
  
  The layout of your store, the number of entrances/exits (and their width), plus the type of products you want to secure are of primary concern.
  
  A larger space often requires additional RF antennas. Different models of RF antenna provide different areas of coverage. We can also consider mounting the antennas on the floor or against a wall.
  
  Take time to consider the types of products you want to secure. Be familiar with their dimensions, sizes, and composition. Metallic packaging requires unique considerations that Checkpoint can readily provide. If you are seeking to secure merchandise of a small size the need for additional antenna may be required to cover the reduced detection range.
  
  Ultimately, your location is unique. We are here to see that you find the solution that suits you best. Reach out to us with any questions you may have. Our product experts will gladly walk you through all of your options to see that your needs are satisfied.

• What are the different types of antennas that are available?

  Checkpoint has a robust RF EAS antenna lineup composed of our EVOVLE and NEO systems. We also provide RFID solutions.
  
  Our EVOLVE antennas are tried and true. A reliable system with both floor-mounted and wall-mounted options. The new NEO antennas feature a modern aesthetic look with increased detection range. Wireless communication and remote viewing are value added considerations. Checkpoint's RFID antennas can be installed either overhead or on the floor. Both providing exceptional detection and inventory control.
  
  Ultimately, the type and number of antennas will be driven by your layout, fixtures, and desired coverage.

• What is the difference between EAS systems?

  Radio Frequency (RF) systems utilize a very thin circuit located within the soft/adhesive tags and larger Alpha security equipment. These circuits react to the high-frequency electromagnetic waves produced by the antennas. When the EAS antennas sense the tag's reaction the alarm is triggered.
  
  Acousto-Magnetic (AM) systems use a combination of acoustic (sound) energy and magnetic energy to detect tags/labels and Alpha security equipment. When the tagged merchandise enters the AM field, it causes the tag to emit a specific acoustic frequency that is picked up by the system, triggering an alarm.
  
  Checkpoint provides a reputable range of RF antennas and supplies both RF and AM labels and Alpha security equipment.

• What is EAS?

  Electronic Article Surveillance (EAS) is a secure eco-system made up of both antennas and product protection equipment. This product protection is available in a range of items such as adhesive tags/labels to equipable keepers, spider wraps, and hard tags.
  
  Antennas are installed at points of egress and ingress. Notably entrance and exits throughout a store or warehouse identified as points of concern.
  
  Tags, labels, or Checkpoints wide range of Alpha security equipment that cross the threshold of the antenna's RF field will set off the alarm indicating unauthorized movement of merchandise.
  
  EAS systems come in three primary forms - AM (Acousto-Magnetic), RF (Radio Frequency) and RFID (Radio Frequency Identification)

• What to do if my EAS system false/phantom alarms?

  First, inspect the area surrounding the antennas for any security labels, tags, or Alpha security equipment that may be within a 6ft/2m radius. Promptly remove them from the radius.
  
  Next, ensure all displays are relocated at least 6ft/2m from the antennas. Displays made of metal (or loose rubbing fixtures), machinery with a solenoid (coiled cables), holiday lighting, or extension cords should all be relocated.
  
  Locate your antenna's power supply (a Checkpoint label will be affixed to it). Unplug from the outlet, and wait ten seconds before plugging back into the outlet. This will reboot the system.
  
  If the above does not solve the issue, contact your Loss Prevention Manager. Service will be coordinated with one of our reliable field service technicians.
  
  Alternatively, we are always available between 7:30 am to 4:30 pm EST at 1-800-661-1515
  
  

• What is the frequency of my Acousto-Magnetic (AM) EAS system?

  The frequency of most AM systems is 58 KHz

• What is the frequency of my Radio Frequency (RF) EAS system?

  The frequency of most RF systems is 8.2 MHz

• What if my EAS system is not alarming?

  There are a number reasons why your EAS system is not responding to tagged merchandise. Causes vary from an unplugged power supply to a failed electronic board.
  
  Depending on your EAS system there are a few troubleshooting actions that can be taken to assist in identifying the cause.
  
  If you have an EVOVLE system there will be a keyhole at the base of the antenna. Above the keyhole will be a small light. Note whether the light is glowing solid red, slowly flashing red, or is not glowing. Call Checkpoint at 1-800-661-1515 and report your findings. Our team will assist you further.
  
  For stores with a NEO or RFID system you will need to check if the power supplies are plugged into a working outlet. Power supplies will have a solid green light glowing on the same face where the power cord connects. If there is no green light, ensure that the outlet has power. Safely checking the breakers for any that may have tripped is also recommended.
  
  At any time, please do not hesitate to reach out to our Customer Support team at 1-800-661-1515. to inquire.

• I have a question, who is my first point of contact at Checkpoint Systems Canada?

  Your very first call should be to our Customer Support Centre.
  Our bilingual Toronto-based team would be pleased to assist. Call 1-800-661-1515.
  We are open Monday-Friday 7:30am-4:30pm EST

• What is the difference between 1 Alarm®, 2 Alarm® & 3 Alarm® Protection Levels?

  This is known as the Alarm Protection Level.
  1 Alarm®: Designed to trigger the EAS antenna when they cross the threshold of the antenna's RF field.
  2 Alarm®: In addition the 1 Alarm® feature above, a 2 Alarm® product with self-alarm if they are tampered with/forcible cut or removed from merchandise.
  3 Alarm®:Boasts the features of both 1 Alarm® and 2 Alarm® products. Additionally, a 3 Alarm® product with begin self-alarming when it crosses the threshold of an antenna's RF field. This alarm volume will be loud enough to be noticed by nearby staff adding another layer of security.

PRODUCT SUPPORT & KNOWLEDGE

• Spider Wrap or Keeper - which is best for my merchandise?

  Whether you choose a Spider Wrap or a Keeper for your merchandise, be assured that both equally secure. Consider whether the consumer will want to interact directly (touch/feel) the product. If so, a Spider Wrap will be the preferred choice. For merchandise whose contents are best kept protected (ie. Perfumes, Lotions, Flammable Liquids), a Keeper is the optimal choice.

• Are there instructional videos?

  Please click here to visit our Instruction Video Gallery.

• How do I find the best size of Spider Wrap for my merchandise?

  Spider Wraps are named such that they indicate the maximum length of their cable. Take for example our 2-Alarm Attack Spider Wrap 102".
  
  Before selecting which Spider Wrap to purchase, take a measurement of the width of your merchandise and add to it the depth of the same merchandise. Multiply the sum by two. This product will be the "wrap length" that is the minimum required.
  
  For example, if you have a box that is twelve inches wide and four inches deep, the wrap length will be thirty-two inches as expressed by the following formula.
  
  (12" + 4") x 2 = 32"

• How do I find the best size of Keeper for my merchandise?

  When selecting a Keeper you need to be aware of both the internal and external measurements. Each of these measurements is provided on our Keeper product page under the "Specifications" tab.
  
  The internal measurements will pertain the size of your merchandise that will be placed inside the Keeper.
  
  The external measurements are significant as they will contribute shelving space and peg spacing (if hanging from a peg-hook).

• What is a Counter Decal and why might I need one?

  A counter decal is a durable adhesive label with the Checkpoint Systems logo on it. It is designed to be placed on the countertop directly above the deactivation unit so that employees know where to place the tagged merchandise in order to deactivate soft labels or alarm to hard tags.

TIPS & TRICKS FOR THE BEST SYSTEM OUTCOMES

• What shoplifting tactics should I be aware of?

  Concealment of merchandise is the most likely method of theft to be taken by a shoplifter. Be keen to recognize individuals carrying empty bags or wearing bulky clothing.
  
  Box stuffing, the act of concealing an expensive item within the packaging of another less expensive item, is a common practice. Keep a watchful eye for tampered boxes.
  
  Working in pairs, thieves can distract the attention of employees. A simple conversation or request for assistance could divert the attention of an employee away from a high-theft item, leaving it vulnerable to theft.

• What are booster bags?

  Booster Bags are created by lining shopping bags or backpacks with a conductive metal (aluminum foil). This inhibits the RF field of the antenna. The antenna will no longer react with the tagged merchandise and vice-versa.

• Is there a better way to deter shoplifters?

  Visible deterrents are a great way to reduce shoplifting. Equipment such as multiple RF antennas at entrances/exits and tagged merchandise send a strong signal that your store is actively protected.
  
  Consider strategically placed mirrors to reduce blind spots. Establishing a store layout such that one can see from front to back is both a proactive security measure and aesthetically pleasing.
  
  Lastly, staff training on common shoplifter behaviours and tactic cannot be understated. This should be ongoing and routine to keep staff reminded and aware.